Error 503 returned by applications that use Tomcat (e.g. ...

The "503 error" usually indicates that Tomcat is not running or that it experienced a class error. First, check if Tomcat is runningby typing " ... ScrolltoTop   Home Support&Services KnowledgeBase KB 3377845 Error503returnedbyapplicationsthatuseTomcat(e.g.NetStorage,iManager) DocumentID:3377845CreationDate:20-Jul-2007ModifiedDate:26-Apr-2012MicroFocusProducts:NetStorage EnvironmentNovellNetWare6.5 NovellNetStorage NovelliManagerSituationError503whenattemptingtouploadfilesonNetStorage Error503whenattemptingtostartiManagerTheNetStoragepageisaccessibleanduserscanauthenticateand viewfiles.However,somefunctionssuchasuploadingfiles, downloadingfiles,andrightscontrol(underproperties)donot work.ResolutionTheNetStorageapplicationandiManagerusebothApacheandTomcat tohandleclientrequests.The"503error"usuallyindicatesthat Tomcatisnotrunningorthatitexperiencedaclasserror.First,checkifTomcatis runningbytyping"java-show"attheconsole.Thiscommand willreturntheapplicationsusingJava.IfTomcatisrunning,an entrywiththeword"catalina"(i.e., org.apache.catalina.startup.Bootstrap)willbevisibleinthe results.Thereshouldbetwoentriesiftheadmininterfaceis runningaswell.IfTomcatisnotstartedtype"tomcat4"attheconsole,or"tomcat5"ifyouarerunningiManager2.7;thenviewtheloggerscreen.The loggerscreenshouldshowthereasonforTomcatnotstarting successfullyifthereareproblems.Iftherearenoerrors,watch foralinethatindicatesthatTomcatislisteningonaport(e.g. 0.0.0.0:9010).NowthatTomcatisup,openabrowserandaccessNetStorageor iManageragain.Testthefunctionsthatweren'tworkingbeforeto ensurethattheyworknow.AdditionalInformationAcommonreasonforTomcattonotloadproperlyisduetoinvalid certificates.Iftheserverhasrecentlyhaditscertificates changed,thesenewcertificateshavetobeimportedtotheTomcat keystore.Thisisaccomplishedbydoingthefollowing:Reloadnldap.nlmbyentering"unloadnldap"attheconsole followedby"nldap".Type"java-exit"attheconsole.Thiswillexitalljava applications.Oncetheconsolepromptreturns,type"java-exit" againtobringJavabackup.WhenJavaisbackup,type"tckeygen"andhitenter.Thiswill importthecertificatesintothekeystore.Switchtotheloggerscreenandmakesurethatthecertificates wereimportedsuccessfully.Iftheyweren't,resolvetheproblem beforecontinuing.Attheconsole,startTomcatbytyping"tomcat4"andthen hittingenter.Switchbacktotheloggerscreenandwatchforalinethat indicatesthatTomcatislisteningonport9010 (0.0.0.0:9010). ©MicroFocus. PleaseseeTermsofUseapplicabletothiscontent. Thetranslatedversionofthispageiscomingsoon.Inthemeantime,contentwillappearinstandardNorthAmericanEnglish.  Don'tshowthismessageagain ×