What is Offshoring? Definition and Benefits | TTEC

Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the ... Thissiteusescookiesandbyusingthesite,youareconsentingtothis.Learnwhyweusecookiesandhowtomanageyoursettings. PrivacyPolicy ☒ × SEARCH* WhatWeDo Exceptionalcustomerexperiencesstarthere.Don'twishforhappycustomers.Makethem.Ourend-to-endCXaaSplatformcombinesstrategy,analytics,technologyandoperations.EverythingyouneedtoreimagineyourCXandmakeyourcustomerssmile.ExplorethepowerofCXaaS>>CXStrategyWhenyouhaveagreatcustomerexperienceyouknowit.CXStrategyandAnalyticsunlocksactionableinsightsandatransformationroadmaptoguideyou.CXTechnologyEverychannel,insync,allthetime.Cloud-basedtechnologyandintelligentautomationpoweringeffortlesscustomerandemployeeexperiences.CXOutsourcingThepowerofbigwiththeagilityofsmall.CXoperations,outsourcing,andsalesprovidingthetalentandempathyofouraward-winningfrontlineteam. 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AboutUs AwardsandRecognition BoardofDirectors Careers CommunityFoundation ContactUs Diversity,Equity&Inclusion Environmental,social,governance ExecutiveTeam GlobalLocations InvestorRelations Newsroom OurValues requestademo Glossary Offshoring TTEC|Glossary|Offshoring WhatisOffshoring? Offshoringisthetransferringactivitiesorownershipofacompletebusinessprocesstoadifferentcountryfromthecountry(orcountries)wherethecompanyreceivingtheservicesislocated.Thisisprimarilytoaccessalowercostlabormarket,butmayalsobetoaccessadditionalskilledlabororestablishabusinesspresenceinaforeigncountry.Companiesoffshoreeitherthroughanoutsourcingarrangementwithathird-partyorbyestablishingtheirownGlobalIn-houseCenter(GIC)presenceintheoffshorelocation,amongotherbusinessstructures. AdditionalOffshoringResources Outsourcing:WhichShoreisrightforyou:Therearemanywaystooutsourceyourcustomeroperationsandbusinessactivities.Thehardpartisdecidingwhichcontactcentersolution–offshoreoutsourcing,nearshoreoutsourcing,onshoreoutsourcing,at-home,oracombinationofthemall–isrightforyourproductsorservices.InthisStrategyGuide,takeacloselookatalltheoptions,andlearnhoweachcanbenefityourbusinessandyourcustomersfortheyearstocome. Offshoring,Onshoring,Nearshoring:SoManyShores,SoLittleTime:Thegrowingremoteworkculturehasbusinessleaderslookingforthebesttalentnotonlyintheirhomecountrybutacrosscontinents.Theriseoftheopentalenteconomy,remotework,andglobalizationhasleveledtheplayingfield:nowyoumustdecidewhichoutsourcingdestination isrightforyou.Inthisblogpost,learnthe prosandconsofoffshoring tohelpdetermineifan offshoringcompanyisagoodfitforyourcallcenters. LandHo!TheInsandOutsofNearshoringExplained:Offshoringoperationstoothercountrieshaslongbeenconsideredasolutiontohighcostsandanopportunitytofreeupinternalresources.Butbeforemovingbusinessprocessestoadistantlocation,companiesmaywanttoconsideracloseroption:nearshoring.Whileoffshoringcontinuestobeacost-effectivewayformanycompaniestoincreaseoutput,certaincircumstances,suchassimilartimezones,couldmakethegeographicalproximityofnearbycountriesthebetteroption.Inthisblogpostexplorethisbusinessmodelandlearnhowtoreapthebenefitsofnearshoring. ContactCenterOutsourcingServices:DeliverexceptionalcustomerserviceandimproveKPIswithouraward-winningcontactcenterandcallcenteroutsourcingsolutions.Outsourcingcustomercare,technicalsupport,andinformationtechnologyisacosteffectivewayforbrandstoimproveCX,acceleratedigitaltransformation,andbuildoperationalefficiencies.Someofthemostcommonreasonsbrandschoosetooutsourcecustomeroperationsincludetoreducecosts,gainaccesstoCXtoolsandtechnologies,freeupinternalresourcestofocusoncorebusinessneeds,andimprovecustomerexperienceswiththehelpofcustomermanagementexperts. 3waystobalancewagesandcostsinthecontactcenter:Howcanfirmsthatoperateonrazor-thinmarginsbalancewagesandcosts?Onestrategyistooptimizeyourgeographicfootprintbyplacingjobsinthemostcost-efficientlocationsaroundtheworld,basedonskillorlanguagerequired.Inthisarticle,learnhownearshoringandoffshoringcanprovideuntappedopportunitiestoincorporateglobalsupport,lowerlaborcosts,andachievecostsavings. TravelOffshore,BeatNPSGoals:Inthiscasestudy,learnhowalaserfocusontrainingandastrongtalentpoolhelpedanairlinesupportpremiumloyaltymembersoffshorewithoutcompromisingitshighlevelofcare.   Search Search Search Home ContactUs WhatWeDo WhatWeDo CXasaService CXStrategy CXTechnology CXOutsourcing Services Services CustomerExperienceStrategy DataAnalytics OmnichannelOrchestration ContactCenterasaService IntelligentAutomation EmployeeExperience(EX) ContactCenterOperations InsideSalesasaService Industries Industries Automotive Communications&Media FinancialServices Government&PublicSector Healthcare Hypergrowth&Startups Property&CasualtyInsurance Retail&eCommerce Travel&Hospitality Insights Insights Blog CustomerStrategistJournal CSJ+eNewsletter Infographics StrategyGuides&TrendReports Tips&Takeaways Calculators&Toolkits ClientStories DataSheets DigitalLearningCourses Demos&Videos Podcasts Webinars TechnologyEcosystem Company Company AboutUs Awards&Recognition BoardofDirectors Careers CommunityFoundation ContactUs Environmental,social,governance ExecutiveTeam GlobalLocations InvestorRelations Newsroom OurValues Locations Locations GlobalLocations AsiaPacificWebsite CanadaWebsite EMEAWebsite Newsroom InvestorRelations Careers