Twinkle Configuration and Review - Callcentric

Twinkle is a GPL based softphone for the linux operating system. ... work with Twinkle and Callcentric since we do not support the REFER SIP transfer method ... internetphoneservice NewFeatures/Promos(6) Welcome. Myaccount  SignUp 0 PRODUCTS HOWITWORKS FEATURES RATES SUPPORT CONTACTUS MAKECALLS RECEIVECALLS SMS ALLSERVICES Home>Support>Twinkle Supporteddevices ATAAdaptorsIPPhonesCordlessIPPhonesIPConferencePhonesIPPBXSoftware/HardwareDesktopSoftphonesMobileSoftphonesSecurityconsiderationsforCallcentriccustomers3CX3CXVersion63CXVersion123CXVersion12.53CXVersion153CXVersion163CXPhone(forWindows)3CXPhone(Mobile)Aastra6753iAcrobits/GroundwireforiPhoneAndroidSIPClientApivioMWP1100Asterisk1.4and1.2Asterisk1.6Asterisk1.6.2,1.8,and10Asterisk14Asterisk17CHAN_SIP(Vanilla)Asterisk17PJSIP(Vanilla)AsteriskAdminGUIv2.11AsteriskAdminGUIv12AsteriskAdminGUIv13AsteriskAdminGUIv15BriaSoloBriaDesktopBriaMobileCallcentricAndroidClick2DialAppCallcentriciPhoneClick2DialAppCiscoATA186/188CiscoSPA112/SPA122CloudTCGlass1000CSipSimpleD-LinkDVG-1402SEkigaElastixGigasetA510IPGigasetC610AIPGigasetDX800AGrandstreamDP715/710GrandstreamDP750/720GrandstreamDP752/730/722GrandstreamGAC2500GrandstreamGRP2612GrandstreamGRP2613GrandstreamGRP2614GrandstreamGRP2615GrandstreamGXP1450GrandstreamGXP1620GrandstreamGXP1625GrandstreamGXP1630GrandstreamGXP1760GrandstreamGXP1782GrandstreamGXP2110GrandstreamGXP2130GrandstreamGXP2140GrandstreamGXP2160GrandstreamGXP2170GrandstreamGXP2200GrandstreamGXV3140GrandstreamGXV3240GrandstreamGXV3275GrandstreamGXV3370GrandstreamGXV3380GrandstreamHandyTone286GrandstreamHandyTone486GrandstreamHandyTone702GrandstreamHandyToneHT802GrandstreamHandyToneHT814GrandstreamHandyToneHT818GrandstreamUCM6102GrandstreamUCM6204GrandstreamWaveLiteGrandstreamWP820HtekUC803HtekUC860HtekUC924HtekUC926InnomediaSIPMTA-6328InnomediaBuddyTalk110JitsiLinksysPAP2LinksysSPA3102LinphoneDesktop(v4.1.1)LinphoneDesktop(v3.4.3)LinphoneMobileLinphoneMobile(v.3.2.3)NCHAxonPBXNCHExpressTalkNokiaE90ObihaiOBi100/110OBi200/202OBi1032pbx-in-a-flashpbxnsippbxnsipVersion3PhonerLitePolycomSoundPointIP601PolycomSoundStationIP5000snom1xx/2xx/3xxsnom820snomD717snomD735snomD785snomM9snomONESFLphoneSJphoneTelcoAC-211trixbox/Elastix/pbx-in-a-flashTwinkleWindowsMessengerUnidataICW1000GUnidenEXP1240UTStarcomF3000VitalPBXVodiaPBX(v5)VodiaPBX(v64.0)VTechVCS754VTechVDP650VTechVSP600VTechVSP725VTechVSP726VTechVSP735VTechVSP736X-Lite/X-Pro/eyeBeamYealinkT32GYealinkT41SYealinkT42GYealinkT42SYealinkT46GYealinkT46SYealinkT48SYealinkW52PYeastarMyPBXU100ZoIPerZoIPer3.2ZoIPer5ZoIPerMobileZoom5801ZycooCooVoxU20OtherLinksys/SipuraproductsGeneric/OtherDeviceDID-BasedRoutingwithAsterisk Twinkle GENERALINFORMATION TwinkleisaGPLbasedsoftphoneforthelinuxoperatingsystem.TwinklesupportsmanyofthefeaturesprovidedbyCallcentricexceptforcalltransfer.Thesoftwareisveryeasytouseandyetprovidesavarietyofconfigurationoptionsthatmanypoweruserswouldfindnecessary.Twinklesupportsvariouscodecs,ofwhichweareonlyinterestedinPCMU/G.711uforusewithCallcentric,aswellasDTMFsignalingunderRFC2833. DISCLAIMER:WedonotprovideinstallationinstructionsforthissoftwareandassumethatyouhavealreadyinstalleditonyourOS.IfyourequirefurtherinstallinginstructionspleasevisittheTwinklepage.AdditionallyitshouldbenotedthatcalltransferwillnotworkwithTwinkleandCallcentricsincewedonotsupporttheREFERSIPtransfermethod. RESOURCES TwinkleHomePage TwinkleDownloadPage TwinkleSupportPage TwinkleFAQ ConfiguringTwinkleversion1.0.1 TheconfigurationinformationbelowisbasedonTwinkleversion1.0.1(May2007)runningonUbuntuFeisty7.04(x86).AnewerversionofTwinkle,version1.1,hasalsobeentestedandconfirmedtowork. AfterproperlyinstallingTwinkleonyourlinuxmachineyouwillbeabletoaddCallcentricasaSIPprovider.YoumayfollowtheinstructionsbelowtoconfigureTwinkletoworkwiththeCallcentricservice. Werecommendthatyoureadeachstepthroughinitsentiretybeforeperformingtheactionindicatedinthestep. STEP1a OpenTwinkle.IfthisisyourfirsttimerunnningTwinkleyouwillbepromptedwithamessagestatingBeforeyoucanuseTwinkleyoumustcreateauserprofile.ClickOKtocreateanewprofile.OncedonemoveontoSTEP2. STEP1b IfyouhaveotherprofilesalreadyconfiguredyouwillneedtoclickFilefromthemenuatthetopoftheapplication.ThenclickChangeuser....OncetheproflescreenisdisplayedpleasemoveontoSTEP2below. STEP2 ClickontheWizardbuttoninordertocreateyournewCallcentricprofile.InthenextwindowentercallcentricastheprofilenameandclickOK. STEP3 Youwillthenbegiventheopportunitytoconfigureyouraccountsettings.Fillinthefieldswiththeinformationbelow: SIPServiceProvider:Other YourName:Enteryournameinthisfield Username:Thisiseitherthedefaultextension1777MYCCIDOR1777MYCCIDEXT,where1777MYCCIDisthe1777numberassignedtoyoubyCallcentricandEXTisthethreedigitextensionyouaretryingtoregisterthisUAto. Forexample:17770001234101wouldregistertoextension101onaccount17770001234. Youcannotregistertoyouraccountusingonlytheextensionnumber. Domain:callcentric.com Authenticationusername:Thisiseitherthedefaultextension1777MYCCIDOR1777MYCCIDEXT,where1777MYCCIDisthe1777numberassignedtoyoubyCallcentricandEXTisthethreedigitextensionyouaretryingtoregisterthisUAto. Forexample:17770001234101wouldregistertoextension101onaccount17770001234. Youcannotregistertoyouraccountusingonlytheextensionnumber. Password:EnteryourextensionSIPPasswordhere.YourextensionSIPpasswordisthepasswordyoucreatedfortheextensionyouaretryingtouse.YoumayedittheSIPpasswordyouwishtouseinbyloggingintoyourMyCallcentricaccountandclickingontheExtensionmenulinkandthenmodifyingtheappropriateextension. SIPproxy:callcentric.com STUNserver:LeavethisfieldemptyasyoudonotneedaSTUNserverwiththeCallcentricservice STEP4 IfthisisyourfirsttimeconfiguringanaccountinTwinkleyouwillthenbegiventheopportunitytoadjustyoursystemsettingsforthissoftware.IfthisisyourfirsttimeconfiguringTwinklethenyoumayconfigureyoursettingsaccordingtoyourdesiredpreferences.Oncedoneconfirmyoursettingstosavethem. STEP5 Thisisthelastconfigurationstepofthisguide.HereyouwillconfigureadditionalsettingsspecifictoyourCallcentricaccountwhichwillenableyoutoeliminatepotentialproblemswhichmayoccur.TodothischooseEditfromtheapplicationmenuandperformthefollowing.OncedoneclickOKtosaveyourchanges. UnderRTPaudio LeaveG.711u-lawastheonlyitemunderActivecodecs SetDTMFtranspporttoRFC2833 UnderSIPProtocol CheckMAX-Forwardsheaderismandatory UncheckPutregistrationexpirytimeincontactheader UncheckAllowredirection STEP6 That'sit!Youcannowmakeaphonecall. Youcanmakeatestcallto17771234567,orifyouaresignedupforoneofCallcentric'srateplansyou canplaceacalltoatraditionallandlineormobilephonebydialingeither: 1+theareacodeandnumberforcallstotheUS Or 011+thecountrycode,areacode,andnumberforcallsworldwide (youmayalsouse00insteadof011).