Important information and DHL Express service delivery alerts

The Ministry of Economic Affairs of Taiwan announced that the medical mask export ban to be lifted on 1st June. Taiwan citizens may ship mask overseas freely, ... ImportantInformation EmergencySituationSurcharge(ESS)Adjustment–EffectiveNovember7th2021 GiventhesignificantimpactsofCOVID-19ontheglobalaviationindustryandinordertohelpusmaintainreliableandhighqualitydeliveryservicesforyouandyourcustomers,DHLExpressintroducedatemporaryEmergencySituationSurchargein2020. Sincetheonsetofthisglobalpandemic,DHLteamshavebeenworkingaroundtheclock,adaptingandadjustingtheoperationsofourglobalnetworktoalignwithnewdevelopments,regulatoryrequirementsandconstantchangesincapacityanddemand. AsmarketconditionscontinuetoevolvewiththeongoingCOVID-19situationincombinationwiththecostassociatedwithcapacityconstraintsintheglobalairnetworkduringthepeakperiod,theEmergencySituationSurcharge(ESS)willbeadjustedeffectiveNovember7th,2021untilFebruary13th,2022. WewillupdatecustomersbeforeFebruary13th2022aboutthedevelopmentofmarketconditionsandthesubsequentevolutionoftheEmergencySituationSurcharge. AlthoughtheESSsurchargeformostlaneswillnotchange,wearemakingadjustmentsforspecificorigin/destinationcombinations.Thisadjustmentreflectschangesinmarketdynamicsandaircapacityavailabilityduringthepeakperiod,andoperationalrestrictionsimposedrelatedtoCOVID-19measuresfromlocalgovernments. Theadjustmentsaresummarizedbelow: OriginsChinaandHongKongtodestinationsintheAmericasregion: TWG30toTWG70 OriginsChinaandHongKongtodestinationsintheEuroperegion: TWG30toTWG40 OriginsEurope,AmericasandRestofWorldtodestinationAustraliaandNewZealand: TWG7toTWG70 Below,youwillfindthedetailsfortheadjustedESSperoriginanddestinationcombination. ChargeinTWDperKG DHLExpressEmergencySituationSurchargeasofNovember7,2021 DestinationCountry/Region OriginCountry/Region China HongKong* RestofAsiaPacific** AustraliaandNewZealand*** Europe Americas RestofWorld China - 30.00TWD 30.00TWD 70.00TWD 40.00TWD 70.00TWD 30.00TWD HongKong* 30.00TWD - 30.00TWD 70.00TWD 40.00TWD 70.00TWD 30.00TWD RestofAsiaPacific** 30.00TWD 30.00TWD 30.00TWD 70.00TWD 7.00TWD 7.00TWD 7.00TWD AustraliaandNewZealand*** 30.00TWD 30.00TWD 30.00TWD 7.00TWD 7.00TWD 7.00TWD 7.00TWD Europe 7.00TWD 7.00TWD 7.00TWD 70.00TWD 7.00TWD 7.00TWD 7.00TWD Americas 7.00TWD 7.00TWD 7.00TWD 70.00TWD 7.00TWD 7.00TWD 7.00TWD RestofWorld 7.00TWD 7.00TWD 7.00TWD 70.00TWD 7.00TWD 7.00TWD 7.00TWD DHLExpressEmergencySituationSurchargeAppliedsinceJuly1,2020 DestinationCountry/Region   Origin Country /Region HongKong*  &China Australia & New Zealand*** RestofAsia** Europe Americas RestofWorld China 30TWD 70TWD 30TWD 30TWD 30TWD 30TWD HongKong* 30TWD 70TWD 30TWD 30TWD 30TWD 30TWD RestofAsia** 30TWD 70TWD 30TWD 7TWD 7TWD 7TWD Europe 7TWD 7TWD 7TWD 7TWD 7TWD 7TWD Americas 7TWD 7TWD 7TWD 7TWD 7TWD 7TWD RestofWorld 7TWD 7TWD 7TWD 7TWD 7TWD 7TWD *HongKongandMacau **RestofAsia(AsiaexcludingChinaandHongKong)=Bangladesh,Brunei,Bhutan,CookIslands,Fiji,Indonesia,India,Japan,Cambodia,Kiribati,SouthKorea,Laos,SriLanka,Myanmar,Maldives,Malaysia,Mongolia,NewCaledonia,Nepal,Nauru,Niue,NorthKorea,Tahiti,PapuaNewGuinea,Philippines,Pakistan,SolomonIslands,Singapore,Thailand,TimorLeste,Tonga,Tuvalu,Taiwan,Vietnam,Vanuatu,Samoa.Australia,andNewZealandasoriginonly. ***AllshipmentsfromAustralia/NewZealand/PapuaNewGuineatoAustralia/NewZealand/PapuaNewGuineawillbecharged NTD7/kgregardlessofbillinglocation. PleasenotethattheESSisatemporarycharge,whichallowsustocoverpartoftheoperatingcostincreasesandthenecessaryairnetworkadjustments.WewillcontinuetoevaluateandadjusttheESSasmarketconditionsevolveforthedurationofthisemergencysituation. Ifyouhaveanyquestions,pleasereachouttoyourlocalDHLrepresentative. DHLExpressAnnounces2022RateAdjustment AnnualPriceIncrease DHLExpresswillupdateitsprices,effectiveJanuary2022.InTaiwan,theaveragepriceincreasewillbe4.9%. Thepricechangeappliestoalldiscountedratesandagreements,wherecontractsallow. FraudulentSMSAlert DHLhasbeenalertedoftheunauthorizeduseofitsbusinessnameinSMSmessagesaskingreceiverstodownloadanapplicationwiththeextension'.apk'.WeencourageyoutoletusknowatyourearliestconveniencebysendingascreenshotofthesuspiciousSMSto [email protected],includethesuspiciousphonenumberinthemessage.Afterreportingthefraudulentmessage,pleasedeleteitandundernocircumstanceshouldyoudownloadtheapplication. Viewmoreinformationonfraudawareness LatestExportNewsonCOVID-19Prevention DHLExpressshipmentstoChina,HongKongandMacauasusual DuringtheCOVID-19prevention,exceptforsomeplacesthatarestrictlycontrolledbythelocalgovernment(suchasHubeiProvince,China),therestoftheservicesareasusual.InternationalshipmentstoChina,HongKong,andMacaoarealsoreceivedasusual,remindingyounottobeaffectedbyunverifiedmediareports;ifyouhaveanyquestionsaboutshipping,pleasecontactyourDHLsalesteam. TaiwanMaskExportRestriction TheMinistryofEconomicAffairsofTaiwanannouncedthatthemedicalmaskexportbantobeliftedon1stJune.Taiwancitizensmayshipmaskoverseasfreely,withouttheneedtoapplyforexportlicensesandunlimitedquantities.Announcementcanbefound here. Thereisnorestrictionforface/surgicalmaskimportintoTaiwan. LatestNetworkUpdates ViewupdatesfromDeutschePostDHLGroupCoronavirustaskforce. ServiceHoursfor2021DoubleTenthDay DHLExpressTaiwanwilladjustservicehoursforDoubleTenthDayasfollows: Date Pickup&DeliveryCut-OffTime* DHLGateway DHLHotlineService 2021/10/09(Sat) SaturdayService* 09:00-17:00 24HoursService 2021/10/10(Sun) DoubleTenthDay NoService 09:00-12:00 (Forself-collectiononly) 2021/10/11(Mon) DeferredHoliday 09:00-17:00*** *Formoredetails,pleasereachDHLContactCenter. **Forself-collectiononOct10th,pleasecontactDHLContactCenterforarrangementbefore5PM,Oct9th ***ToarrangeexportclearanceonOct11th,pleaseemailthecustomsdocumentstoDHLGatewaybefore12PM. ServiceHoursfor2021Mid-AutumnFestival DHLExpressTaiwanwilladjustservicehoursforMid-AutumnFestivalasfollows: Date Pickup&DeliveryCut-OffTime* DHLGateway DHLHotlineService 2021/09/11(Sat) AdjustedWorkingDay WeekdayServiceHours(MontoThu)*ordercutofftimeupto17:30thelatest 24HoursService 24HoursService 2021/09/18(Sat) SaturdayService 09:00-17:00 2021/09/19(Sun) NoService 09:00-17:00** 2021/09/20(Mon) 2021/09/21(Tue) Mid-AutumnFestival *Formoredetails,pleasereachDHLContactCenter,NopickupanddeliveryservicesonSunday. **ToarrangeforexportclearanceonSep20thand21st,pleaseemailthecustomsdocumentstoDHLGatewaybefore12PM(Email:[email protected];[email protected]). ServiceHoursfor2021DragonBoatFestival DHLExpressTaiwanwilladjustservicehoursforDragonBoatFestivalasfollows:* Date Pickup&DeliveryCut-OffTime* DHLGateway DHLHotlineService 2021/06/12(Sat) NoService OnlyAcceptTaoyuanServiceCenterDrop-in** OnlyAcceptDrop-inBonded/FreeTradeZoneShipments 09:00-17:00 24HoursService 2021/06/13(Sun) NoService OnlyAcceptDrop-inBonded/FreeTradeZoneShipments 09:00-12:00 24HoursService 2021/06/14(Mon) DragonBoatFestival NoService OnlyacceptDrop-inBonded/FreeTradeZoneShipments 09:00-17:00 24HoursService **DHLExpressTaoyuanServiceCenter:No.39,Lane27,WufuRoad,DayuanDistrict,TaoyuanCity.*InresponsetotheadjustmentoftheCOVID-19alertlevel,DHLreservestherighttoadjustaboveservicehours. ServiceHoursfor2021LaborDay DHLExpressTaiwanwilladjustservicehoursforLaborDayasfollows: Date Pickup&DeliveryCut-OffTime* DHLGateway DHLHotlineService 2021/4/30(Fri) DeferredHoliday  9:00-17:00* 09:00-17:00** 24HoursService 2021/5/01(Sat) LaborDay NoService *Cut-offtimesvaryfromlocationtolocationassomeareashasearliercut-offs.ToarrangePick-up&deliveryservices,pleasereachDHLContactCenterbybefore9PM,29thApril. *NoServiceCenterdrop-offandpick-upserviceinTaipei,Hsinchu,ChiayiandTainanServiceCenters. *NoPick-upservicefor7-ELEVENandChunghwaPostfrom30thAprilto1stMay. **ToarrangeexportclearanceonMay1st,pleaseemailthecustomsdocumentstoDHLGatewaybefore12PM(Email:[email protected];[email protected]). ServiceHoursfor2021TombSweepingDay&Children'sDay DHLExpressTaiwanwilladjustservicehoursforTombSweepingDay&Children'sDayasfollows: Date Pickup&DeliveryCut-OffTime* DHLGateway DHLHotlineService 2021/4/2(Fri) NoService 09:00-17:00** 24HoursService 2021/4/3(Sat) 2021/4/5(Mon) *Formoredetails,pleasereachDHLContactCenter,NopickupanddeliveryservicesonSunday. **ToarrangeexportclearanceonApr2nd,3rdand5th,pleaseemailthecustomsdocumentstoDHLGatewaybefore12PM(Email: [email protected];[email protected]). ServiceHoursfor2021Feb20AdjustedWorkingDayandPeaceMemorialDay DHLExpressTaiwanwilladjustservicehoursfor2021Feb20AdjustedWorkingDayandPeaceMemorialDayasfollows: Date Pickup&DeliveryCut-OffTime* DHLGateway DHLHotlineService 2020/2/20(Sat) AdjustedWorkingDay WeekdayServiceHours(MontoThu)*ordercutofftimeupto17:30thelatest 24HoursService 24HoursService 2020/2/27(Sat) SaturdayService 09:00-17:00 2020/2/28(Sun) PeaceMemorialDay NoService 09:00-12:00 2020/03/01(Mon) 09:00-17:00** *Formoredetails,pleasereachDHLContactCenter,NopickupanddeliveryservicesonSunday. **ToarrangeexportclearanceonMar1st,pleaseemailthecustomsdocumentstoDHLGatewaybefore12PM(Email: [email protected];[email protected]). DHLExpressTaiwanServiceHoursfor2021ChineseNewYear DHLExpressTaiwanwilladjustservicehoursfor2021ChineseNewYearholidayasfollows SecurityInspectionsforShipmentsSentviaDHLExpress Whenshipping,severalregulations&policiesmustbeobserved.Therefore,DHLreservestherighttophysicallyinspectanyitemtenderedforcarriage.Shipmentslodgedbyourcashorcreditcardpayingcustomersrequire100%physicalinspection.Thispolicyisalignedwiththelegalandregulatoryrequirementsofnumerousgovernmentsandotherregulatoryauthoritiesfortheexpressdeliveryindustrytoensureonlylegitimateshipmentsareprocessed. Shipmentsmayalsobesubjecttoothersecuritycontrolmethodsdeemednecessary,suchasSnifferDogsorX-raywithoutpriornoticetotheShipper,Consigneeand/orPayer. Pleasenote:AsItemssentasgifts(Birthdays,FestiveorSeasonalCelebrationsetc.)arealsosubjecttothesameinspection(s)asnotedabove,Shippersarethereforeadvisednottowrapgiftsorsealshipmentsupontendering. Weapologizeforanyinconvenienceandthankyouforyourunderstandingandcooperation. ContinuedSuspensionofMilitaryItemShipments Untilfurthernotice,DHLExpresswillnotacceptshipmentsofmilitaryitemssubjecttonationalexport(orextra-territorialre-export)controls.Customerswillbenotifiedassoonasthesuspensionislifted. Thissuspensiondoesnotincludedomesticshipmentsorshipmentsoflicenseddual-useitems. Ifyouareuncertainwhetheryourshipmentcontainsmilitaryitemssubjecttonationalexportcontrols,pleasecontactyournationallicensingauthority. FuelSurcharge Learnaboutthisvariablechargeappliedtoservices. BacktoTop