20 Advantages and Disadvantages of Outsourcing from Your ...

Advantages of Outsourcing · 1. You Get More Experts · 2. Things Get Done Fast · 3. You're Able to Focus on What Matters · 4. You Can Share Some Risk. 20AdvantagesandDisadvantagesofOutsourcingfromYourSmallBusinessPublished:Feb21,2017 LastUpdated:Mar11,2021 byNashRiggins InManagement 23318344ShareonFlipboard184117EmailthisArticlePersonalProductivityOverthecourseofthepastcoupleofdecades,outsourcinghasbecomeoneofthemosthotlydebatedtopicsinAmericanpolitics.Nobodylikestoseejobsgooverseas,andlawmakerslovetouseafirmstanceagainstthethreatofoutsourcingasarallyingpointfortheirwiderbusinessagendas.Butintherealmofsmallbusiness,outsourcingdoesn’tnecessarilymeantakingworkoverseas.Whensmallbusinessownerstalkaboutoutsourcing,they’reusuallythinkingoffarmingoutcontentworktofreelancewriters,hiringanaccountancyfirmtotakeonthebookkeepingorrelyingonanemploymentagencytotrackdownanddeployhiredhelp.AdvantagesandDisadvantagesofOutsourcingIntherightcontextanddeployedshrewdly,outsourcingcanbeafantasticwayforsmallbusinessownerstoimproveefficienciesandbolstertheircompany’sbottomline.Butthatdoesn’tmeanthepracticeisn’twithoutitsowndisadvantages,too.Outsourcingisn’trightforeverysituation,andsoyou’vegottothinklongandhardbeforeinvestingtimeandenergyinfarmingoutwork.Tohelpyougetstarted,hereare20advantagesanddisadvantagesofoutsourcingfromyoursmallbusiness.AdvantagesofOutsourcing1.YouGetMoreExpertsYourcoreteammightbefantasticatafewthings,butnobodyisperfectateverything.Byoutsourcingparticulartasks,companiesareoftenabletosubstantiallyimproveperformancebydrawingonthenicheskillsofexpertsincertainfields.2.ThingsGetDone FastOneofthetopreasonssmallbusinessestendtooutsourceworkisbecauseitwillgetdonequicker.Ifyou’reworkingwithalimitednumberofstaffmembers,youcangetthingsdoneawholelotquickerbypassingtime-consumingtasksontofreelancersorexternalagencies.3.You’reAbletoFocusonWhatMattersAnotherbenefitofoutsourcingtasksisenhancedfreedom.Bypassingonsupportingprocesses,you’llbeabletoconcentrateyourskillsonstrengtheningandimprovingthecoreprocessesthathelpmakeyourbusinesstick.4.YouCanShareSomeRiskOneofthemostimportantfactorsinanyprojectisriskassessmentandanalysis.Byoutsourcingcertaincampaignsorprocessesontoexpertsintheirrespectivefields,youwillbenefitfromtheirenhancedabilitytoplanandmitigatepotentialrisks.5.YouCanReduceCostsAsonemightimagine,outsourcingpiecemealworkisalmostalwaysgoingtobecheaperthanhiringpermanentfulltimestaff.Notonlywillyousavetimeandmoneyonrecruitment,butyourprofitwillalsobeextendedthanstoshorteroverheads.6.YouCanWorkAroundtheClockOnemajorbenefitofoutsourcingdigitalworkoverseasisthesubstantialdifferencesyoumightencounterintermsoftimezonesandholidays.Althoughthiscanposeaninitialhurdlelogistically,onceovercomeitcaneffectivelymeanyourbusinessisrunningevenwhileyou’refastasleep.7.YouCanSimplifyProjectManagementIfyouchoosetooutsourceworkviaawiderangeofspecialistfreelancewebsitesandonlineservices,you’reoftenprovideddynamicandintuitiveplatformsthatwillhelpyoutoeffectivelymanagewhat’sbeingdone,whenit’sdueforsubmissionandhowitwillbepaid.Mostofthiscanbeautomated,freeingupyourtimeformoreimportantwork.8.YouSimplifyWorkRelationshipsQuiteafewsmallbusinessteamsaretight-knitgroupsoffriendsandfamily—whichisfantastic.Butwhenyou’reincrediblyclosetoyourstaffmembers,itcanalsoleadtoissueswhenworkisn’tbeingdoneuptopar.Byoutsourcingwork,you’lltypicallybeabletominimizeworkrelationshipstosimple,contractualarrangements.9.EffortsAreMoreTargetedAnotheroverlookedadvantageofoutsourcingisthatitenablesyoutoplanandexecutemoreeffective,targetedcampaignsandprojectsthatyouwouldn’tordinarilybeabletotakeon.Thisgivesyourbusinessthechancetotakenewrisksandexperimentwithdifferentmethodsofexposure.10.YouGetPeaceofMindAttheendoftheday,choosingtooutsourcewithareliableindividualoragencyshouldgiveyoupeaceofmindthattasksarebeinghandledexpertlyandefficientlywithoutyouhavingtoworryorliftafinger.Whatcouldbebetter?DisadvantagesofOutsourcing1.YouLoseSomeControlAsyoumightexpect,whenyoufarmworkouttoexternalagenciesorfreelancers,you’relosingcontrolofhowthosetasksarebeingmonitoredandperformed.Solongasyouknowandtrustwhoyou’vehired,thatshouldn’tbeahugeissue–butyou’vegottotreadcarefully.2.ThereareHiddenCostsAlthoughoutsourcingworkisgenerallyconsideredcheaper,yomustalsobewareofgettingrippedoff.Outsourcingcompaniesorbigagencieswilltypicallyasksmallbusinessownerstosignlengthycontractualagreements,andthey’llincludeplentyoffineprint.Ifyoudon’treadthetermscarefully,youcouldgethitwithunexpectedcosts.3.ThereareSecurityRisksInthisageofdataprotection,it’sessentialthatyouexercisecautionwheneverusingcustomerdata.Ifyouplantooutsourceprocessesthatrequirepersonaldata,youcouldbeplacingtheprivacyofothersorsecurityofyourbusinessatriskbypassingthatdataontootherpeople.4.YouReduceQualityControlOutsourcingcompaniesandsomefreelancersmayoftenbemotivatedbyprofitratherthanajobwelldone.Thatmeanstheworkyousendoutmaycomebackquickly,butwilllackthestandardandqualitythatcustomershavecometoexpectfromyourproductsorservices.5.YouShareFinancialBurdensAlthoughitcanbenicetobringinexpertagenciestoshareinrisks,itcanbeprettydangeroustotieyourbusinesstothefinancialwell-beingofanothercompany.Again,you’vegottospelloutanyandalltermsandconditionsincontractualarrangementsplainly–becauseyoudon’twanttotakeafinancialhitiftheyfailtodeliver.6.YouRiskPublicBacklashIfyou’retakingworkoverseas(evenjusttowriteablogortwo),yourbusinessverywellmayrunintoillwillfromconsumersthathavetakenamoralstanceagainstoutsourcing.Rightorwrong,forbetterorforworse,someformofcriticismisofteninevitable.SeeAlso: 5TipsforBuildingaGreatWebsiteforYourBusiness7.YouShiftTimeFramesOnemajordisadvantageofoutsourcingparticulartasksistheriskthatyourfreelancersorpartneragencymaybemarchingtothebeatofadifferentdrum.Asaresult,itmightbedifficulttosynchronizeschedulesinordertoensureyourcustomersreceivewhat’spromisedtothemonareliabletimeline.8.YouCanLoseYourFocusBecausemanyoutsourcingagenciesorfreelancerstendtoservicemultipleclientsatanygiventime,theworkyou’resendingoutmaynotbereceivingthefocusitdeserves.Dependingontheprocessesyou’reoutsourcing,thatlackoffocuscouldbedetrimentaltoyoursmallbusiness.9.ThingsGetLostinTranslationItdoesn’tmatterwhetheryou’redealingwithoverseasfreelancersorsometalentedexpertjustupthestreet–butifyou’rehandingoutremoteworkviaemailortelephone,importantinstructionsareoftenlostintranslation.Thatcouldcauseyouserioustime,moneyandhassle.10.YouMayFaceMoralDilemmasWhileitmaynotbeanissueforeveryone,amajordisadvantageofoutsourcingisthatyoumaybedenyingyourteamoratalentedlocalagencycrucialworkordevelopmentopportunities.Growthbegetsgrowth,andbyoutsourcingwork,youmaynotbecontributingtothegrowthofyourcommunity.OutsourcePhotoviaShutterstock23Comments▼Editor'sPicks5TipsforBuildingaGreatWebsiteforYourBusinessHowtoTurnYourCustomerComplaintsintoBusinessBenefitsTheSecretBehindGrowingyourBusinessThroughOutsourcingandHiring6eCommerceCustomerServiceBenchmarksforYourBusinessHybridWorkOpportunitiesforSMBsandHowtoCapitalize SponsoredbyHelloSignWhyAnalyticsAretheHotTopicatThisSmallBusinessConferenceNashRigginsLinkedInTwitter NashRigginsisaStaffWriterforSmallBusinessTrendsandanAmericanjournalistbasedincentralScotland.Nashcoversindustrystudies,emergingtrendsandgeneralbusinessdevelopments.HiswritingbackgroundincludesTheHuffingtonPost,WorldFinanceandGuruFocus.HiswebsiteisNashRiggins.com.23ReactionsAiraBongcoFebruary22,2017at9:16pmThekeyisfindingtherightpeopletooutsourceyourbusinessto.Thispersonshouldbeanexpertatwhatheorshedoeaandthepersonshouldhaveenoughintegritytonotabusethecontrolthattheyhaveoveryourbusiness.MichaelLaRoccaMarch21,2017at5:55pmThanksforathoroughlist.I’dbelostwithoutoutsourcingfortworeasons.NumberoneusedtobethatIjustdidn’thaveenoughtimetodoeverythingthatneededdoing,butI’vegottenmoreefficientatidentifyingwhatreallydoesn’tneeddoingafterall.SonownumberoneisthatIcanoutsourcewhatI’drathernotbedoing,duetoeitherlackofcompetenceorlackofinterest.Sometimesthosenecessarybutunpleasant(tome)taskstakemeawayfromdoingwhatIactuallywentintobusinesstodo,andothertimesI’djustratheradmitIhatethemandletsomeoneelsehavetheaggravation.Numbertwo,everybodywhohiresmeisoutsourcing,soIlikethat.🙂RickAndersonMarch24,2017at7:44pmCouldn’tagreemore.Probablythebiggestadvantageisthenumber5.YouCanReduceCosts.AlsoasAiraBongcomentioned,thekeyisfindingtherightpeopletooutsourceyourbusinesstosothatqualityisnotcompromised.YoucanbalancebetweentheseifyouhiresomeonequalitifedwholivesinaplacewhereaveragelaborcostislowerlikeIndia.Inthiscaserecommendationfromsomeone,maybeafriend,whohasbeenbenefittedfromhim.However,whenitcomestooutsourcing,Ialwayscompaniesinsteadofindividualfreelanceserviceproviders.Freelancersoftenlackcommitmentandmoreoftenskillwhichoftenleadtoqualitycompromise,eventimewaste,andprojectfailure.Onthecontrary,companiesarecommittedtoprovidingbestservices,theyalsocomewithtwooptions,youmaychooseavirtualassistantfromthemorassignthecompanyprojectasawhole.Companyalwaystrytomaintainqualityatitsbestsothattheirreputationisn’tdamaged.WhenIneededtogetmysite’sarticleswritten,IhiredavirtualassistantfromStaffIndiafollowingsuggestionfromafriendwhoalsogothiswritingdonebythem.Isawhowmuchthosecompaniesvaluereputationandsomaintainqualityservice.Again,thankstothewriter,reallyhelpfularticle.IwishIknewthesefactsbefore.sahibJuly21,2017at1:51amOutsourcinghashelpedbusinessesfocusontheircorefunctionswhilelettingprofessionaloutsourcingcompaniesthatprovideBPOservicestotakeovertheeverydaytasks.Tasksasimportantascustomerserviceandcustomerretentionarebeinghandledbythirdpartycompaniesthataregivingexcellentresultsandflexibilitytoyourbusiness.JaneNovember15,2017at11:13pmReallygoodarticle!Iwouldliketoaddsomemoreadvantagesofoutsourcing,withsomedetailedlisting:1.Focusedstrategy–sometimesyourdevelopmentteammayhaveproblemsmanaginglotsofprojects.Bypickingoutsourcesoftwaredevelopmentyouwon’thavetoworryaboutthis,asoutsourceteamwillfocusentirelyontheprojectyouprovide.2.Timesavings–outsourcesoftwaredevelopmentprocessisusuallymuchfasterthaninhouseone.3.Bringinginfreshperspective–assimpleasitis,ifyouaddadditionalmemberstoyourteam,youwillsurelyhearnewperspectives.Nowadaysthere’remanysoftwareoutsourcingcompanyinVietnamlikePowerGate,..andIthinkVietnamhassomeadvantagestodevelopsoftwareoutsourcingsuchasprofessionskill,labour,environment,…TarannumKhatriMay25,2018at10:57amNicearticle.Biggestadvantageofoutsourcingiscostcuttingandgettingserviceofexpertatverycompetitiverate.Hiringandselectingemployeeistimeconsumingandcostly.Moreover,youneedtohavespaceandfacilitiesfornewemployees.Outsourcingisnotlimitedtostartuporsmallbusinesses.Nowadays,wellestablishedcompaniesalsopreferoutsourcingandreducingthecost.Withsomesafetysteps,outstandingisthebestoptionasperme.DerekMcDoogleNovember25,2019at9:37amMyuncleownsafewpropertieswhichherentsoutsothathecangetanextraincomebuthetoldmethatheistiredofdealingwithpeoplethatdon’twanttopayrent.Ifounditinterestingwhenyousaidthatoneofthetopreasonssmallbusinessestendtooutsourceworkisbecauseitwillgetdonequicker.Iwilldefinitelyrecommendhimtothinkaboutoutsourcingapropertymanagementcompanysothattheycantakecareofhistasks.LatashaPetersonJanuary11,2020at1:49amThekeyisfindingtherightpeopletooutsourceyourbusiness.Thispersonshouldbeanexpertatwhatheorshedoesandthepersonshouldhaveenoughintegritytonotabusethecontrolthattheyhaveoveryourbusiness!RachelC.February27,2020at6:56pmGreatarticle.Yes,outsourcingismainlydonetoreducecost.Ithelpscompaniestosavetimeandmoneyallowingthemtofocusonthecoreaspectsoftheirbusiness.Withthis,businessownersandtheironshorestaffcanconcentratewiththeirmaintaskslikenetworkingordrivingprofits.Companieshavetojustanalyzeandcarefullychoosetheirprovidertominimize(oreliminate)therisksofoutsourcingtoavoidcostlymistakes.ThanhPhamMay6,2020at2:48amInmyopinion,therearesomedisadvantagesandthewaystoovercomeasbelow:1.DifficulttocontroltheworkingprocessWhenbusinessownersandsoftwareoutsourcingteamsareintwodifferentplaces,therewillcertainlyariseproblemsabouttheprocessoffinishingtheworkandtheresultsachievedineachsetoutstage.Ontheotherhand,youprobablywon’thavecompletecontroloverhowthosetasksareperformed,butjustbemonitored.Ifyouhavechosenareliableserviceprovider,takeiteasycheckingandtrackingeachworkitem,donotputtoomuchemphasisoncontrollingeverydetail,stepstosteps.Theexpertsthemselveswouldalwaysknowhowtohandlethejob.2.TimezonedifferencesGeographicdifferenceswillleadtodifferencesintimezones.Forinstance,ifanenterpriseisbasedintheAmericasbutworkswithasoftwareoutsourcingteaminAsia,theeveningisthetimefortheenterprisetogotobed,anditwillmostlikelyfallintotheteamworkingtimeorviceversa.Whateverthecontradictoryworkinghours,wewillcertainlyfindtheappropriatetimetodiscuss.Orsimply,onlinecommunicationbyusingthemessagingapplicationisalsoagoodidea.Ontheotherhand,youcanalsouselargetimezonedifferencestoyouradvantage.Forexample,youmightsendasoftwareoutsourcingteamataskattheendofyourworkday.Whileyouaresleeping,theteamisstillworkinghard,andyouwilldefinitelygetresultsbythebeginningofthenextworkingday.3.Difficulttograspeachother’sstyles&ideas“Conveyingideas,”soundseasy,butifthetwosidesdonotfullyunderstandeachother,thenthedamageiscaused.Everybusinessowner,everyorganization,everyindividualhasauniquecolor;fromworkstyletoarrangementidea.Sometimes,withthesameprojectanddestination,thesoftwareoutsourcingteamwillcertainlyhaveacompletelydifferentperspectivefromthebusinessowner.Becausetheyseethingsfromthelensoftechnologicalexpertise,whilebusinessownershavetheirholisticpointofview,takingintoaccounttheloss–profitandmanyotherfactors.Surely2partieswillhavetoprepareaunifiedmeeting,anddiscusseachitem,detailsintheplantable.Softwareoutsourcingteamsandbusinesseswillhavetheopportunitytolistentounderstandeachotherbetter,graspideasandneedseasily.DisadvantagesofSoftwareOutsourcing&Howtoovercome4.SecurityrisksWhenyoudecidetotransferyourinternalbusinessinformationtoapartner,makesurethatthepartnerwillkeeptheinformationcompletelyconfidential.InthiseraofBigData,youmustbeverycarefulwhenusingcustomerdata.Inordertoavoidsuchrisksandensuresecuritystandards,the2partiesshouldsignNDAs(Non-disclosureagreement)andsecurityprotocolsbeforestartingtheproject.Furthermore,thebusinessownershouldalsoconsiderawellwritten-contractcoveringalltheaspectsofintellectualpropertyhand-overbeforesoftwareoutsourcingtakesplace.5.LanguagebarriersNowadays,Englishhasbecomepopularinmostcountries.Thus,ifthecommunicationissimpleornottoodeepintotheprofessionalaspect,thenthecitizensfromdifferentcountriescaneasilyexpressideaswitheachother.However,ifyouaredelegatingteleworkingviaemailorphone,importantinstructionsareoftenmissing,lost,ordifficulttokeepinfullmeaningwhenusingonlinetranslationtools.Thatcancostyoutime,moneyandserioustrouble.Youcanconveyyoureditsorideasthroughparticularphotosorpresentationslidesforillustration.Encouragethesoftwareoutsourcingteamtoaskmorequestions.Intheprocessofworking,therewillcertainlybemanyproblems,andofcourse,noonecanunderstandthebrandasmuchastherepresentativefromthatbusiness.Onceyouhaveamoredetailedviewofyourneeds,thesoftwareoutsourcingteamwilldefinitelycompletetheprojectwellanddeliveragreatresult.6.YourprojectwillprobablynotbefocusedorcaredforMostnewlyestablishedsoftwareoutsourcingcompaniesorsmallscaledsoftwarecompanieswillcertainlyhavemanyotherprojectsformanydifferentbusinesses.Eachprojecthasauniquecolorwithspecificrequirements.Yourprojectmaybedelayed,completedlaterthanthedeadlineduetotheshortageofhumanresourcesfromthesoftwareoutsourcingteam,ormaybecompletedverysoonbecausetheyonly“getitdone”,thenquicklymoveontoanotherproject.Ifit’saprojectthatendsearly,don’tworrytoomuch.Because“quality”willbethemostobjectivemeasuretoevaluatetheprofessionalismofthesoftwareoutsourcingteamthatyouhavechosen.Inparticular,ifyourtechnologyserviceproviderisinadifferentcountry–withadifferenttimezone,youshouldalsopublishtocontroltheprojectprogressorsynchronizeinformationthroughdailyreport,communicationandexchangingwitheachotherequallyalsobringaboutsignificantresults.RebeccaGardnerJune18,2020at1:51pmItcaughtmyattentionwhenyousaidthatoutsourcingtaskswillgiveuspeaceofmindthatthingsarebeinghandledefficiently.Mybrothermentionedthathewantstoimprovethestorageandfulfillmentprocessesforthemodernretailbusinesshestartedlastyear.I’llgivehimacalltoseeifheknowswhyoutsourcinghiswarehousingserviceswouldbebeneficial!KirkDuncanJune24,2020at12:45amThat’sagoodpoint.ODSGroupsometimeshastooutsourcesoftwaredevelopment,somecompanieslikeSaigonTechnology,FPTSoftwareOrBairedevarereallygood.WillJuly14,2020at10:16pmWonderful,thisinformationexplainsalotplusthisiswhatreallyishappeningintheoutsourcingindustry.However,someunavoidablespectacleswillbehappeningduringtheoperationthatmeanseverybodyshouldbepreparedforthatespeciallyforthenewcomersorfreshemployeeswhoareunawareofwhatreallyoutsourcingdoesanddon’ts.Iwouldrecommendthisarticleithelpsothersunderstandtheadvantageanddisadvantagesofoutsourcing.DungHoAugust13,2020at11:53pmThanksforagreatarticle,therearesomethoughtsfrommypoint.Outsourcingismaybetheanswertodevelopyourcompanyinthisscenario.Let’sfollowthesestepbysteptoachievesuccessfuloutsourcing!WebandsoftwaredevelopmentoutsourcingisbasicallytohireathirdpartyITcompanytodotechnology-relatedwork.Inthepastfewdecades,thissolutionhasbroughtmanyopportunitiesforoutsourcingcompaniesinAsia,MiddleEastorNorthAmerica…Butwhenitcomestolookingforanoutsourcingcontractorinaforeigncountry,itisnotaseasyasyourthoughtswithouttheexperiences:timedifference,workculture,language,cost..thatarealltheimportantfactorsweneedtoconsiderthoughtfully.ThanksDungBrooSeptember7,2020at11:09pmOutsourcingisalwaysanimportantpartofanycompanythatwantedtoextendedcompanysizeandsavingmanpowercost.VietnamorIndiacanbeagooddestinationwithcheapandloyalworkeralsoeasypolicyfromthegovernmentMichaelNovember13,2020at2:04pmGreatArticleNash.InoticeditwasupdatedinFebruaryofthiscrazyyear.Wouldyouhavesaidyouropinionshavechangedorremainthesame?AsafairlysmallandrelativelynewwebsitedesignbusinessownerinSaigon(anexpatatthattoo)Iamtornbetweenoutsourcingortryingtomaintainasmuchcashflowwithinhouse.Itwouldbegoodtoknowyourthoughtsifsomethingasrareasweareexperiencingwouldinfluenceyourdecision.SwatiNovember20,2020at6:44amGreatArticle.Choosingtherightoutsourcingcompanyisthekeyandbeneficialtoyourbusiness.AsitcanreducemaintainancecostforacompanyDeepshikhaGDecember17,2020at7:54amIagreewiththeauthor.Withoutsourcinginanyfield,itwillhelptosimplifytheprojectmanagementwhichwillincreaseproductivityandscalability.JamaalDecember30,2020at7:44amYⲟushouldbeapаrtofacontestfoгoneоftһegreateѕtwebsitesontheinternet.Ι’mgoingtohighlyrecommendthiswebsite!EliRichardsonJanuary6,2021at9:28amWow,Ineverthoughtthatworkingwithanoutsourcingcompanycouldimproveyourbusiness’sefficiencyandgetthingsdonequicker.Afriendisthinkingaboutstartingmanufacturingdifferentproducts,buthe’sjuststartinginthebusiness.Ithinkthatthisoptionwouldhelphimout,sohecanfocusonmakingthebusinessgrow.Thankyoufortheinformationabouttheadvantagesofoutsourcing.TodayNewsPostJanuary7,2021at1:16amThanksforpostingthisartcleEliRichardsonFebruary25,2021at10:50amIt’sgreatthatyoutalkedabouthowoutsourcinghelpsyourbusinessreduceitscosts.Oneofmycousinsworksinthepackagingindustry,andtheotherday,hementionedheneedstofindanothersupplierforhisproduct’spackagingmaterials.That’swhyIbelieveyourarticlecouldhelpmycousinwithhisproblem.Thanksforyourtipsaboutthebenefitsofworkingwithanoutsourcedcompany.AvyuktaintellicallMay27,2021at8:03amBiggestadvantageofoutsourcingIT:TheflexibilityandagilityIt’saformofcomputingthatcanworkwithexistingtechnologyinfrastructure,usuallyviavirtualservershostedindatacentersandaccessedviatheinternet.Ourcompanyprovidebestdialerservicesand24*7serviceprovide.outsourcinghelpsyourbusinessreduceitscosts.thanksreportthisadSubscribeFollow@smallbiztrendsRSS 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