China Telecom (Americas) Can No Longer Provide Mobile ...

In light of potential security threats to the nation's telecommunications infrastructure, the Federal Communications Commission has ordered ... Jumptonavigation AbouttheFCCAbouttheFCCOverview WhatWeDo RulemakingProcess Leadership FCCInitiatives FindPeople OrganizationalCharts AdvisoryCommittees JobsandInternships Contracting StrategicPlans&Budgets Contact FY2023CongressionalBudgetRequest PrivacyPolicy AccessibilityProgram Proceedings&ActionsProceedingsandActionsOverview ElectronicCommentFilingSystem(ECFS) CommissionDocuments(EDOCS) MostActiveProceedings ItemsonCirculation Ex-Parte DailyDigest Mergers&Transactions Auctions PaperFilings Licensing&DatabasesOverview AboutLicensing Databases Fees Forms ASR CDBS COALS CORES CSRS DIRS EA ECFS EDOCS ELS ETFS ETRS GenMen HAM KDB KIDVID LMS MyIBFS NORS PIF PSIX-ESIX RLD SADCS TCB TCNS ULS VPD FCCRegistrationSystem(CORES) SystemAlerts&Notifications Reports&ResearchReportsandDataOverview Reports Data Guides Maps WorkingPapers ForDevelopers FiscalYear2022-2026StrategicPlan WorkloadDashboard News&EventsNewsandEventsOverview Headlines CommissionMeetings Events ArchivedEvents FCCPodcast NotesfromtheFCC FCCBlog RSSFeeds&EmailSignup April2022OpenCommissionMeeting ForConsumersHelpCenterOverview ConsumerComplaintCenter DisabilityRights Headlines SocialMedia AffordableConnectivityProgram Robocalls ConsumerComplaintCenter YouarehereHome/Consumer/ConsumerGuides/InformationandResources:ChinaTelecom(Americas)CanNoLongerProvideMobileServiceintheUnitedStates CTExcelCustomersNeedtoSwitchtoaNewServiceProviderbyJanuary3,2022 繁體中文 (TraditionalChinese)| 简体中文(SimplifiedChinese) Inlightofpotentialsecuritythreatstothenation'stelecommunicationsinfrastructure,theFederalCommunicationsCommissionhasorderedChinaTelecom(Americas)Corporation(CTA)todiscontinueanydomesticorinternatonaltelecommunicationsserviceswithintheUnitedStatesbyJanuary3,2022.CTAoffersconsumersmobileserviceunderthebrandname"CTExcel,"asaMobileVirtualNetworkOperator(MVNO). HowDoestheFCCActionAffectCTA'sCustomers? CTAcustomers,whichincludeindividualsandbusinessescurrentlypurchasingCTA'stelecommunicationsservices,willneedtofindotherserviceprovidersorunderstandthattheirservicewillstoponJanuary3,2022.AsrequiredbytheFCC,CTAmuststopprovidingtheservicebyJanuary3,2022. WhatNoticeIsCTARequiredtoProvideItsCustomers? CTAmaynotifyitsCTExcelcustomersinwritingorbyatextmessagetotheirmobilenumberatleast30daysbeforediscontinuingservice. CTAmustprovideallotheraffectedcustomerswithwrittennoticeofservicediscontinuanceatleast30daysbeforediscontinuingservice. HowCanCTExcel'sCustomersStayConnected? CTExcel'scustomershavevariousotheroptionsfordomesticandinternationalmobileservices,includingforcallstoChina.Apartiallistofmobileserviceprovidersisincludedbelow.Contactaprovidertolearnmoreaboutswitchingyourservice.Inmostinstances,youwillbeabletokeepyourexistingphonenumberwhenyouchangeserviceproviders.Formoreinformation,seetheFCC'sConsumerGuide:Porting:KeepingYourPhoneNumberWhenYouChangeProviders.CTAmayprovideyouwithoptionsforcontinuingyourcurrentserviceswithanotherprovider. Thefollowinglistisintendedtoassistconsumersandisnotacompletelistofallproviders.TheFCCisnotendorsingtheproductsorservicesofanyproviderbyincludingthecompanyonthislist. AT&T:https://www.att.com/ BoostMobile:https://www.boostmobile.com/ ConsumerCellular:https://www.consumercellular.com/ CricketWireless:https://www.cricketwireless.com/ GoogleFi:https://fi.google.com/about/ MetroMobile:https://www.metrobyt-mobile.com/ MintMobile:https://www.mintmobile.com/ SpectrumMobile:https://www.spectrum.com/mobile TelloMobile:https://tello.com/ TingMobile:https://ting.com/ T-Mobile:https://www.t-mobile.com/ TracFone:https://www.tracfone.com/ UltraMobile:https://www.ultramobile.com/(Chineselanguagecustomerservice:888-777-0446) U.S.Cellular:https://www.uscellular.com/ Verizon:https://www.verizon.com(Chineselanguagecustomerservice:888-878-9188) XfinityMobile:https://www.xfinity.com/mobile/ Foradditionalinformationonmakinginternationalcalls,seetheseFCCconsumerguides: CheckBasicRatesBeforeMakingInternationalCalls InternationalCallingTipSheet SurchargesforInternationalCallstoWirelessPhones TheprotectionofnationalsecurityisanintegralpartoftheCommission'smission.TheFCCrevokedandterminatedCTA'sauthoritytoprovidedomesticinterstateandinternationaltelecommunicationsserviceswithintheUnitedStatesundersection214oftheCommunicationsAct.ThisConsumerGuideisavailableontheFCC'swebsiteinEnglish,SimplifiedChinese,andTraditionalChinese. PrintableVersion CTAConsumerGuide (pdf)             DateLastUpdated/Reviewed: Friday,November12,2021Bureau/Office: ConsumerandGovernmentalAffairs Tags:  Consumers-International-International-TelephoneConsumerIssues